Services

Implementation & Upgrade Services

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  • System Implementation – stable, low defect production system installations of Oracle Utilities products which prioritize aligning expert configurations and solutions to business requirements
  • Software Version Upgrades – use BHC’s unparalleled experience and lessons learned to upgrade your production system to the latest product version
  • Solution Center – tap into BHC’s onshore Solution Center to deliver high quality and affordable configuration and development for your system including reports, interfaces, and customized solutions
  • Time to Value – Proven, repeatable fast track implementation options available to accelerate project schedules and drastically reduce costs

Advisory & Assessment Services

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  • Upgrade assessments and project roadmaps for Utilities of all sizes
  • CC&B configuration audits to assess and optimize system functionality
  • Enterprise/project health assessments
  • Project readiness assessments
  • Project quality assurance, quality control, and vendor management consulting

Staffing & Support Services

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  • Staff augmentation to supplement/complement a Utility’s current resources during and after projects
  • Flexible support solutions and options for maintaining your production system
  • Customizable functional and technical support services available for every budget
  • 7 x 24 x 365 support available remotely from BHC Solution Center in NY, or on-site as needed

Training Programs and Services

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  • Knowledge transfer and customized training solution programs for business and IT departments
  • CC&B bootcamps
  • Functional training for end users
  • Post production operational and system maintenance best practice training for customers seeking vendor independence (e.g. developers training, code packaging/deployment, BI Publisher, etc.)