Careers

If you are interested in a position listed below, please send your resume to: careers@blueheron-consulting.com or click the apply button under the desired position

CC&B Functional Architect

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Description

As a member of the Delivery organization, a Functional Architect is to deliver implementation support and solutions to Oracle Customer Care and Billing (CC&B) customers while serving as an advocate for customer needs. This involves designing and architecting customer solutions, leading functional requirements gathering work sessions, leading portions of the delivery team, and resolving non-technical and technical customer issues. The Functional Architect must have experience in leading several CC&B project life cycle implementations from start to finish. Work is performed at the customer site as well as remote. 

Requirements

  • Strong communication skills
  • Strong experience with Customer Information Systems Oracle CC&B v 2.1-2.6 (CC&B predecessor applications SPL CIS+, PeopleSoft are a plus)
  • Strong functional knowledge of all CC&B subsystems 
  • Strong knowledge of CC&B schema (tables and relationships)
  •  A deep understanding of all phases of a project life cycle implementation
  • Directly involved on conversion mapping for new configurations
  • Prototype and Configure CC&B production systems
  • Facilitate and conduct fit/gap and business process workshops for all CIS subsystems
  • Ability to lead test plan development and strategy execution
  • Ability to train 

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CC&B Technical Architect

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Description

As a member of the Delivery organization, a technical architect is to deliver implementation support and solutions to Oracle Customer Care and Billing (CC&B) customers while serving as an advocate for customer needs. This involves designing and architecting customer solutions, leading portions of the delivery team, and resolving non-technical and technical customer issues.  Work is performed at the customer site as well as remote.

Requirements

  • Strong communication skills
  • Experience with Customer Information Systems Oracle CC&B v 2.1-2.5 (CC&B predecessor applications SPL, CIS+, PeopleSoft a plus)
  • Coordinate technical activities in support of Conversion, Development, Deployment and Functional activities
  • Develop strategies and design specifications for business and system computing environment
  • Provide technical support on customer modifications, interfaces, data conversion development, and infrastructure design, specification roll out 
  • Coordinate integration with third party solutions

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CC&B Desginer / Developer

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Description

Hands on technical experience designing and developing custom solutions for Oracle Utility Application Customer Care and Billing (CC&B). 

Requirements

  • Experience with Customer Information Systems Oracle CC&B v 2.1-2.5 (CC&B predecessor applications SPL, CIS+, PeopleSoft are a plus)
  • Strong ability to Design and Develop customizations and new functionalities on CC&B
  • Strong ability to convert client requirements into technical design documents
  • Provide estimates based on functional design documents
  • Strong ability to create Technical Design documents
  • Convert technical design documents into high quality working code within agreed budgets and timeframes
  • Strong ability to create Unit Test documents
  • Strong ability to investigate and fix defects raised during Quality Assurance phase
  • Strong knowledge of CC&B schema (tables and relationships)
  • A deep understanding of all phases of a project life cycle implementation 

Programming Languages:

  • OUAF Configuration Tools, Java, JavaScript, HTML, XML, XAI, SQL, PL/SQL, WebServices

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CC&B Test and Training Lead

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Description

Have the knowledge and skill to develop and facilitate training programs and create detailed training manuals.  Can develop a test strategy plan, include and manage the appropriate testing tools, and provide support for CC&B projects. 

Requirements

  • Complete project test plans that include processes for tracking test result and defect resolution 
  • Develop test script templates, which are designed to automatically roll up metrics for reporting purposes
  • Complete written procedures for testers that shall be followed once testing begins
  • Participate in the development of the defect tracking process, and complete written procedures that are to be followed
  • Utilize BHC training documents and customize them to specific clients
  • Deliver onsite functional training for all CC&B modules
  • A deep understanding of all phases of a project life cycle implementation 

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CC&B Project Manager

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Description

The Senior Oracle CC&B Project Manager is primarily responsible for the management of a full scale CC&B implementation project.  This position is responsible for driving the documentation and proactive communication of project goals, measures of success, plans, status, issues, and risks in a timely manner to team members, stakeholders and senior management. 

Requirements

  • Minimum 10 years of Project Manager experience
  • Minimum 5 years CC&B experience
  • Managed minimum of 2 successful full scale CC&B implementations
  • Good understanding of regulated and deregulated utility markets and sound knowledge on Oracle Utility products
  •  A deep understanding of all phases of a project life cycle implementation 
  • Define project tasks and resource requirements
  • Manage project budget
  • Track project deliverables using appropriate tools
  • Constantly monitor and report on progress of the project to all stakeholders

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CC&B Database Administrator

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Description

Experience in database administration, database architecture, data warehousing and database management with Oracle Utility Products.  

Requirements

  • Experience with Databases: Oracle, Microsoft SQL Server
  • Installation of Oracle CC&B or Oracle Utility Products MDM, MWM
  • Experience with performance, configuration, and query tuning
  • Ability to provide technical architecture solutions to client to ensure cohesive alignment of database and application within their current infrastructure and architecture
  • Architect clustered environments for CC&B or Oracle Utility Products MDM, MWM
  • Design and Implement appropriate batch servers and thread pool architectures
  • Design and implement disaster recovery processes
  • Perform custom code package and deployments
  • Manage production environments on Windows, Linux, Solaris Operational Systems
  • Manage WebLogic environments (non-production and production) 

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CC&B Architect SOA

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Description

Individual who possesses a strong foundation and expertise in implementing Oracle SOA Suite 12c solutions.

Requirements

  • Experience in BPEL modeling, adapters, business rules, human task services, service mediation, event processing, business activity monitoring, securing services, deployment, troubleshooting, installation, and configuration

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CC&B Business Analyst

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Requirements

  • Functional Consultant / Business Analyst with 5+ years of total experience and at least one year of experience working directly with the Oracle Customer Care & Billing package
  • Functional areas within CC&B that are most needed include all meter-to-cash functions including billing, cancel / rebill, credit and collections, and rates 
  • Experience with field order management and integration to metering systems is also helpful
  • Strong Analytical Skills Required
  • Strong written and verbal communications skills required
  • Should be able to understand end-to-end billing-related process flows within CC&B and to either solve directly or document and escalate any issues that are discovered

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